Cookwood Hickory Pellets Furtado Farms

Prompt Shipping and Professional Packing

Thanks to our longstanding association with UPS FedEx DHL and other top international carriers, we are able to provide various shipping options. Our warehouse staff is highly educated and will package the items according to our exact and precise specifications. Before shipment, all items are carefully examined and securely secured. We ship to thousands of customers each day from multiple countries. This is an indication of our commitment to be the biggest online retailer in the world. The warehouses are located in Europe just as they are in USA.

Please note that orders with more than one item are subject to a processing period that is based to the item.

We will carefully examine all items before sending. Most orders are shipped within 48 hours. Delivery is expected to take between 3 and seven days.

Returns

We do not manage the stock in our warehouse or factory. The actual levels of stock can change at any moment. Please be aware that it's possible for your order to be out of stock after you have made the order.

The period of time is 30 days. We will not exchange or refund your order if it has been 30 days since the purchase.

To be eligible for a return the product must be unopened and in the same condition that you received it. The item should be returned in its original packaging.